FAQ2019-10-17T11:48:55+05:00

Frequently Asked Questions

Below, we answered frequently asked questions concerning courses, payments and general issues for you. If you still miss any information, don´t hesitate to contact us: info@zubaantraining.net.

Check out our most frequently asked questions

What if I have more questions?2019-10-17T11:28:38+05:00

Then contact us by email at info@zubaantraining.net, whatsapp or phone: +92-3310366883. We usually respond within 24 hours.

Do you offer any other language courses or services?2019-10-17T11:34:00+05:00

Yes, we offer language courses for German, Business English, teacher training courses as well as translation and interpretation services for Urdu, English and German.

Can you recommend any resources for learning Urdu?2019-10-17T11:35:07+05:00

Check out our list of recommended resources on our website www.urdulearner.com/resources, our Urdu Blog www.urdulearner.com/category/blog, our online practice activities www.practice.urdulearner.com and of course our self-published workbook “Urdu Grammar Workbook for Beginners” https://urdulearner.com/resources/workbook/.

What if I get sick or am on vacation?2019-10-17T11:34:00+05:00

No problem at all. We have a 48-hours cancellation policy. This means, if you inform us at least 48-hours prior to your class, you will not be charged for the missed lesson. However, any classes that are cancelled last minute, will be charged at the normal rate. For more details, please refer to our “Terms & Conditions”.

Do you have classes on holidays?2019-10-17T11:35:07+05:00

No classes take place on public holidays as announced by the government of Pakistan. For our international clients, we will always send you a reminder a few days before any official holiday. You can find a list of common Pakistan holidays here: https://www.timeanddate.com/holidays/pakistan/

I will be in Pakistan for a few weeks. Can I take classes at your language center, too?2019-10-17T11:35:07+05:00

Absolutely! Any classes that you purchase are valid for live classes in Karachi, Pakistan and online. Several of our students switch back and forth between live and online classes.

How long do I have access to my online classroom?2019-10-15T14:25:56+05:00

You will have access to your online classroom for the duration of your course. You can access your classroom not only during your class timings, but anytime – e.g. for review or to do homework.

Do you have special classes for children?2019-10-17T11:35:07+05:00

Currently, we mainly offer classes for children at our language center in Karachi. Upon special request, we may be able to offer an online class for your children, too.

How can I pay?2019-10-17T11:28:38+05:00

You can pay by credit card (online), paypal, direct bank transfer, Western Union, cheque & cash (for Pakistan only).

Do you have female or male teachers?2019-10-17T11:28:38+05:00

We have both female and male teachers. If you have a preference, please let us know during the registration process. We always do our best to honor your requests.

How large are the classes?2019-10-17T11:35:07+05:00

We offer group, semi-private (two students) and private (one student) classes. 90% of our customers prefer to study on their own. This gives you more flexibility in timings, course duration and content.

I am not that tech-savy. Can I still take Online classes?2019-10-15T14:25:57+05:00

Yes, of course. Before your first class, we will give you a short introduction to the program and show you how to use the most important functions. The program is easy to use and does not require any specialized skills.

What are the technical requirements for taking an Online Class?2019-10-15T14:25:57+05:00

You will need a computer or tablet, headset with microphone and ideally also an integrated camera. In addition, you will need a stable internet connection. Visit https://help.miro.com/hc/en-us/articles/360017731553-System-Requirements for details about System requirements.

Can I get a preview of the program you use?2019-10-15T14:25:57+05:00

Check out our short video to get a glimpse of what the online classroom looks like: https://urdulearner.com/urdu-online-classes/

Do you use Skype for your Online Classes?2019-10-15T14:25:57+05:00

No, we do not use Skype. We use a program called miro. It includes an online whiteboard and a video/audio chat function. It allows for teachers and students to interact in real-time.

Do you offer trial classes?2019-10-17T11:35:07+05:00

Yes! We offer one free, 30-minute trial class for all our courses. Contact us for more information.

Do you offer tests or assessments?2019-10-17T11:28:38+05:00

Yes. All non-beginner students are required to do a short placement test. In addition, we can do an assessment of your level at the end of your course (or any other time you wish). The assessments are done on the basis of the Common European Framework of References (see our website for more information).

Do you teach reading and writing?2019-10-17T11:35:07+05:00

Yes and no. If you would like to learn to read and write in Urdu, we can include that in your course. However, it is not a requirement. For beginner students we usually recommend focusing on listening and speaking first.

Do you teach GPA?2019-10-17T11:35:07+05:00

Several of our teachers are trained and experienced in teaching according to the Growing Participator Approach (GPA). Upon request, we can design our courses to follow the GPA.

What kind of materials or methodology do you use?2019-10-17T11:35:07+05:00

We use a communicative, modern approach to language teaching. The goal of all our lessons is for you to learn to communicative in real-life situations from Day 1. We use a mix of materials, including “Beginning Urdu – A complete guide” (Georgetown University Press), our own Urdu Grammar Workbook (https://urdulearner.com/resources/workbook/) and other materials, that we have developed on our own.

How much do your classes cost?2019-10-08T12:05:33+05:00

The cost of the classes varies depending on the length of your course, amount of lesson you take per week, number of students in your group, your specific requirements and more. Prices range from around 8 Euros-25 Euros per hour. Contact us to receive your individualized quotation.

How long does the course last?2019-10-08T12:04:37+05:00

This is totally up to you. Some students do 1-week crash courses, others stay with us for several years. You will need to purchase a package of a certain amount of lessons (10,20, 40, 100 etc.). Once your lessons are used up, you can renew your contract if you wish.

What are the timings for your classes?2019-10-08T12:03:32+05:00

Classes usually take place between 8:30am and 7:00pm Pakistani time (GMT+5), Monday-Fridays. Upon special requests classes can take place on the weekends or later in the evening, too.

Where can I take the Urdu classes?2019-10-08T12:02:25+05:00

We offer Urdu classes at our center in Karachi, Pakistan (Bahadurabad, close to Char Minar Chowrangi) and online for students world-wide. In addition, we can also come to your office/home if you live in Karachi (certain conditions apply).